This policy applies exclusively to B2B wholesale orders placed on this website. Retail customers and end consumers are not eligible for the terms below. By placing a wholesale order, you fully agree to our return, exchange, and refund rules.
1. General B2B Wholesale Terms
All straw tote bags, crochet bags, woven beach bags, and handmade woven accessories are sold for wholesale business resale purposes. Due to the nature of handmade woven products, minor texture differences, slight weaving irregularities, and tiny color variations between batches are normal and not considered quality defects.
B2B wholesale orders do not support free returns for personal reasons, including overstock, slow sales, wrong style selection, customer preference changes, or order miscalculation.
2. Qualified Return & Refund Conditions (Only for Quality Issues)
We only accept returns or refunds for authentic factory quality problems caused by our production process, including:
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Broken weaving, large holes, or severe stitching defects
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Wrong items, wrong SKUs, or incorrect quantity shipment on our side
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Severe damage that affects normal resale (confirmed by our inspection team)
Claim Time Limit: Buyers must submit quality claims with clear photos/videos within 7 calendar days after delivery. No claims will be accepted after the deadline.
3. Non-Returnable & Non-Refundable Situations (B2B Wholesale Rules)
The following situations are final sale and cannot be returned, exchanged, or refunded:
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Minor handmade differences, slight color difference, minor texture unevenness, or normal manual craft traces
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Goods damaged during international shipping, customs inspection, or customer local storage
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Items used, resold, modified, repaired, or removed original tags and packaging
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Overstock, unsold inventory, or buyer’s wrong order planning
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Custom orders, private label orders, customized logo, or custom size wholesale batches
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Seasonal clearance items, promotional bulk orders
4. Return & Exchange Process
Step 1: Contact Support Submit your order number, defect photos, and detailed problem description via our official email or Shopify message within the valid claim period.
Step 2: Official Confirmation Our team will review your application within 3–5 business days and provide a verified return solution (refund, partial credit, or replacement).
Step 3: Return Shipment (If Approved) Once approved, send goods back to our designated warehouse address with intact packaging. All returned items must be resalable and unaltered.
Step 4: Final Processing We will inspect returned items within 5–10 business days after receiving the package and complete refunds or replacements accordingly.
5. Shipping Cost Responsibility
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Our fault (quality problem/wrong shipment): We cover replacement production cost; return shipping cost will be negotiated based on order agreement.
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Buyer voluntary return: All return shipping fees, customs fees, and handling fees are fully borne by the buyer.
Note: All international import duties, local taxes, and customs clearance fees are the buyer’s responsibility under B2B wholesale trade terms.
6. Partial Refund & Store Credit Policy
For small-quantity defective items, we prefer to offer partial refunds or store credit for future wholesale orders to save international shipping costs for both parties. Store credit is valid for 12 months and can be used for any new batch orders.
7. Order Cancellation Rule
Once a B2B wholesale order is confirmed and production starts, order cancellation is not allowed. For urgent cancellation requests, a certain production loss fee will be charged according to the production progress.
8. Inspection & Dispute Resolution
All return judgments are based on our official warehouse inspection results. If there is any discrepancy, both parties shall resolve the dispute through friendly negotiation based on international B2B wholesale trade standards.